Booking terms
Updated on 3 November 2026
This is a translation provided for convenience. In the event of any discrepancy, the French version prevails.
Room bookings
Rooms can be booked online on our secure booking engine (Reservit), by phone or by email. The conditions of each rate (prepayment, credit card guarantee, cancellation and amendment terms, breakfast included or not) are shown before you confirm and repeated in the confirmation email.
Prices are in euros, all taxes included. The local tourist tax set by the town is added to the room price where applicable.
No right of withdrawal
Under Article L.221-28 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation and catering services provided on a specific date or for a specific period.
A booking can therefore only be cancelled or changed under the conditions of the rate you chose: please check them carefully before confirming.
Table bookings
A request sent using the website form is only final once we have confirmed it by phone or email. If you are delayed or unable to come, please let us know as soon as possible so that we can release the table.
For groups and events, the conditions (menu, any deposit, final number of guests) are set out in the proposal we send you.
Check-in and check-out
Rooms are available from 5 pm; check-in is possible until 10 pm. If you will arrive later, please let us know in advance. On the day of departure, the room must be vacated by 11 am.
Pets
Pets are welcome at the hotel. Please mention it when you book.
Complaints and mediation
Any complaint can be sent to reservation@terrassefleurie.com. If a disagreement persists, you may refer the matter free of charge to the consumer mediator (see our legal notice).